Customer Relationship Management (CRM) bukan hanya sebuah konsep atau sistem, melainkan strategi bisnis dengan tujuan untuk memahami, mengantisipasi dan mengelola kebutuhan dari organisasi dan pelanggan yang potensial. Secara ilmiah telah dibuktikan bahwa cost untuk mengakusisi customer/klien baru jauh lebih besar dibandingkan cost untuk mempertahankan customer/klien yang sudah ada. Di sinilah peran CRM sangat menentukan untuk […]
SugarCRM Professional has been selected as “Best Open Source Solution” by the Software & Information Industry Association (SIIA) 2009 CODiE Awards. SugarCRM provides a web-based CRM system, which can be used by companies to manage the entire relationship with the customer/client. Various awards, achieved by SugarCRM in the year 2009 : ISM Top 15 […]
We are pleased to announce that Rabobank, have become our clients. Rabobank need a CRM system to improve services and relations with the Customer, and their choice fell on SugarCRM and we elected to become Rabobank vendor through selection process with several other vendors. SugarCRM for Rabobank requires a business process that is quite unique. […]
The salespersons and marketers often have different views on the CRM(Customer Relationship Management) system . There are groups who say that the primary function of the CRM system is to help them manage marketing daily activities. But there are other groups who argue that the system’s main function is more to how we build relationships […]
Enterprise Content Management (ECM) System Implementation is different with software implementation. For software, we can simply provide training to End Users. For the system, in addition to training, there is a need to have Change Management done to achieve the successful implementation of the system, namely: Socialization to the End User Encourage early involvement from […]
Although Open Source CRM (Customer Relationship Management) has existed since a few years ago, but still many companies are hesitant to try to use them. This is mostly due to the wrong perception of open source, such as that the open source systems are less powerful or less reliable than proprietary systems, also that open […]
Softbless Release Indonesian Language Pack for SugarCRM . It’s tested with the latest stable version 5.5.4 SugarCRM Community Edition. Please download and try it on your SugarCRM. This translation project can be viewed at http://www.sugarforge.org/projects/bhs-indonesia If you find bugs or want to give improvement to this translation please contact us at info@softbless.com or here . […]
Enterprise Social Network Indonesia is a system of social interaction between users who work together in a company that aims to make communication and collaboration between users faster and more accurate. The use of this system makes it easy for you to connect with all company users, share information, manage teams, develop ongoing projects and most […]