Change Management for Enterprise Content Management Implementation – Softbless

Enterprise Content Management
(ECM)
System Implementation is different with software implementation. For software, we can simply provide training to End Users.

For the system, in addition to training, there is a need to have Change Management
done to achieve the successful implementation of the system, namely:

• Socialization to the End User
• Encourage early involvement from End User
• Build a user-oriented ECM
• Reward
  

  Socialization to End Users.

  Socialization
  needs to be done so that users have the correct expectations of system.
  And User
  can imagine how the activities to be conducted in later date.
  Basically, human beings tend to be reluctant to change in everything,
  including the day-to-day office activities.
  
  Socialization could reduce rejection from End Users. Socialization can
  be done through :

  Forum that is attended by the management, to provide a signal that
  implementation of this system is supported by the management.

  Top-Down Approach is tend to be more successful in system implementation. In
  this forum do not discuss technically about the ECM system, but rather
  to emphasize the benefits of this ECM
  Besides forum, then it could be done through a notification via company
  magazine or company newsletter

  Encourage early involvement from End User
  From the kick off the project, the End User must always be involved.
  

  They can be questioned useful inputs for them. In this way, End User
  have a sense of belonging to this system. Their inputs may not possible
  to be all fulfilled, but at least by involving them, they will more
  have an interest in this system.

  A User-Oriented ECM

  The majority of ECM can be customized according to need. However, the most important is how
  to make a more user friendly ECM system. Starting from little things
  like
  What information must be displayed on the frontpage, when the user
  first login
  Folder structure for the division in the ECM must be
  adapted to the structure an existing folder on the computer each End
  User.

  Reward

  To further motivate the End User, we could also use rewards, such as :
  the first division that use full ECM
  for office activities, will get a reward eg shopping vouchers with a
  specific value for each staff.