CRM

SugarCRM has just announced the release of their latest version, Sugar 6. With the release of this version, SugarCRM tries to make the CRM system easier and more flexible for their users. In fact, many users do not understand how to operate this system. The main reason lies in the complexity and the least experience […]

When it came the time to select the right Customer Relationshop Management (CRM) for your business, it is important to understand all the benefits of an integrated CRM system before starting the selection process. CRM is more than just a product, CRM is a philosophy. When your company decides to implement a CRM system, there […]

Benefits Using CRM Software Customer Relationship Management (CRM) software has become very popular over the past few years. This is due to many people have better understanding what exactly the CRM software, its benefits and how to use it. The Use of CRM software provides many benefits for the company. Managers can use this software […]

There is a common misconception that CRM software is an application that simply recording customer names, other personal data, and phone numbers. This assumption is not correct. CRM software has more benefits than just to store contacts and remember people’s names and numbers only. Customer names, phone and fax numbers, email addresses and home addresses […]

Currently, customers/clients is very powerful. Thanks to the growth of the Internet, comparing the company and move from one company to another becomes easier with just one mouse click. However, research has found that customers expect something more reliable than ever. Relationship with customers is the company’s most valuable asset -more valuable than anything. Or […]

The success of CRM implementation is not only about technical things. Even more important is how to approach the end user (division sales, marketing, support), and socialize the CRM from the beginning (before the implementation stage). So the rejection of the end user could be decreased. In order to successfully implement CRM, especially to be […]

Customer Relationship Management (CRM) bukan hanya sebuah konsep atau  sistem, melainkan strategi bisnis dengan tujuan untuk memahami,  mengantisipasi dan mengelola kebutuhan dari organisasi dan pelanggan  yang potensial. Secara ilmiah telah dibuktikan bahwa cost untuk  mengakusisi customer/klien baru jauh lebih besar dibandingkan cost untuk  mempertahankan customer/klien yang sudah ada. Di sinilah peran CRM  sangat menentukan untuk […]