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Some functionalities that ECM covers : Document management – check-in/checkout control, version control, security and library services for business documents Web Content Management – ability to remove the webmaster bottleneck, managing dynamic content and content authoring, general ease of use Records management – ability to comply with legal or regulatory purposes, long-term archiving and automation […]
Larry Oliver of FileHold Systems give some hints to find out whether ECM will suits our need or not. If these questions often appear in your mind, that mean you need enterprise content management system : "How can we get rid of all this paper and reduce our filing cabinets and offsite storage costs?" "Every […]
Customer Relationship Management (CRM) bukan hanya sebuah konsep atau sistem, melainkan strategi bisnis dengan tujuan untuk memahami, mengantisipasi dan mengelola kebutuhan dari organisasi dan pelanggan yang potensial. Secara ilmiah telah dibuktikan bahwa cost untuk mengakusisi customer/klien baru jauh lebih besar dibandingkan cost untuk mempertahankan customer/klien yang sudah ada. Di sinilah peran CRM sangat menentukan untuk […]
SugarCRM Professional has been selected as “Best Open Source Solution” by the Software & Information Industry Association (SIIA) 2009 CODiE Awards. SugarCRM provides a web-based CRM system, which can be used by companies to manage the entire relationship with the customer/client. Various awards, achieved by SugarCRM in the year 2009 : ISM Top 15 […]
We are pleased to announce that Rabobank, have become our clients. Rabobank need a CRM system to improve services and relations with the Customer, and their choice fell on SugarCRM and we elected to become Rabobank vendor through selection process with several other vendors. SugarCRM for Rabobank requires a business process that is quite unique. […]
The salespersons and marketers often have different views on the CRM(Customer Relationship Management) system . There are groups who say that the primary function of the CRM system is to help them manage marketing daily activities. But there are other groups who argue that the system’s main function is more to how we build relationships […]
Enterprise Content Management (ECM) System Implementation is different with software implementation. For software, we can simply provide training to End Users. For the system, in addition to training, there is a need to have Change Management done to achieve the successful implementation of the system, namely: Socialization to the End User Encourage early involvement from […]
Although Open Source CRM (Customer Relationship Management) has existed since a few years ago, but still many companies are hesitant to try to use them. This is mostly due to the wrong perception of open source, such as that the open source systems are less powerful or less reliable than proprietary systems, also that open […]