Currently, customers/clients is very powerful. Thanks to the growth of the Internet, comparing the company and move from one company to another becomes easier with just one mouse click. However, research has found that customers expect something more reliable than ever. Relationship with customers is the company's most valuable asset -more valuable than anything. Or we...
The success of CRM implementation is not only about technical things. Even more important is how to approach the end user (division sales, marketing, support), and socialize the CRM from the beginning (before the implementation stage). So the rejection of the end user could be decreased. In order to successfully implement CRM, especially to be appreciated from the end user, company...
Some functionalities that ECM covers : Document management - check-in/checkout control, version control, security and library services for business documents Web Content Management - ability to remove the webmaster bottleneck, managing dynamic content and content authoring, general ease of use Records management - ability to comply...
Larry Oliver of FileHold Systems give some hints to find out whether ECM will suits our need or not. If these questions often appear in your mind, that mean you need enterprise content management system : "How can we get rid of all this paper and reduce our filing cabinets and offsite...
Customer Relationship Management (CRM) bukan hanya sebuah konsep atau sistem, melainkan strategi bisnis dengan tujuan untuk memahami, mengantisipasi dan mengelola kebutuhan dari organisasi dan pelanggan yang potensial. Secara ilmiah telah dibuktikan bahwa cost untuk mengakusisi customer/klien baru jauh lebih besar dibandingkan cost untuk mempertahankan customer/klien yang sudah ada. Di sinilah peran CRM sangat menentukan untuk membina hubungan bisnis dengan para customer/klien yang sudah ada...
SugarCRM Professional has been selected as "Best Open Source Solution" by the Software & Information Industry Association (SIIA) 2009 CODiE Awards. SugarCRM provides a web-based CRM system, which can be used by companies to manage the entire relationship with the customer/client. Various awards, achieved by SugarCRM in the year 2009 : ISM Top 15 SMB CRM...
We are pleased to announce that Rabobank, have become our clients. Rabobank need a CRM system to improve services and relations with the Customer, and their choice fell on SugarCRM and we elected to become Rabobank vendor through selection process with several other vendors. SugarCRM for Rabobank requires a business process that is quite unique. CRM...
The salespersons and marketers often have different views on the CRM(Customer Relationship Management) system . There are groups who say that the primary function of the CRM system is to help them manage marketing daily activities. But there are other groups who argue that the system's main function is more to how we build relationships with customers/clients. If...
Enterprise Content Management (ECM) System Implementation is different with software implementation. For software, we can simply provide training to End Users. For the system, in addition to training, there is a need to have Change Management done to achieve the successful implementation of the system, namely: Socialization to the End User ...
Although Open Source CRM (Customer Relationship Management) has existed since a few years ago, but still many companies are hesitant to try to use them. This is mostly due to the wrong perception of open source, such as that the open source systems are less powerful or less reliable than proprietary systems, also that open source does...
