{"id":12248,"date":"2022-10-27T09:12:10","date_gmt":"2022-10-27T09:12:10","guid":{"rendered":"https:\/\/www.softbless.com\/software-crm-customer-relationship-management\/"},"modified":"2025-07-17T01:09:01","modified_gmt":"2025-07-16T18:09:01","slug":"software-crm-customer-relationship-management","status":"publish","type":"post","link":"https:\/\/www.softbless.com\/en\/software-crm-customer-relationship-management","title":{"rendered":"CRM (Customer Relationship Management) Software"},"content":{"rendered":"There is a common misconception that <span\n style=\"font-weight: bold;\">CRM<\/span> <span\n style=\"font-weight: bold;\">software<\/span> is an<br \/>\napplication that simply recording customer names, other personal data,<br \/>\nand phone numbers. This assumption is not correct. CRM software has<br \/>\nmore benefits than just to store contacts and remember people&#8217;s names<br \/>\nand numbers only. \nCustomer names, phone and fax numbers, email addresses and home<br \/>\naddresses can also be stored in the <span\n style=\"text-decoration: underline;\">CRM<\/span><br \/>\nsoftware. Additional information such as birth dates, anniversaries and<br \/>\nimportant dates can be stored also in this software. Other valuable<br \/>\ninformation such as customer habits such as : retun information,<br \/>\npurchase, purchasing information, reporting, long-term plans are also<br \/>\nincluded in the CRM software. Such information is crucial to improving<br \/>\nbusiness efficiency. Many small companies do not feel the need to have<br \/>\nthis software. However, small companies can have many customer and<br \/>\ncustomer-customer habits can be identified by using <span\n style=\"text-decoration: underline;\">CRM<\/span> <span\n style=\"text-decoration: underline;\">software<\/span>,<br \/>\nso companies can predict and anticipate customer orders and<br \/>\ncorrespondence in the future. \nCustomers who regularly conduct business transactions with companies<br \/>\nand often repeat business orders, they want to be treated as someone<br \/>\nwho is important to the company. This customer will appreciate when<br \/>\ntheir birthdays remembered, when they were asked to follow the survey<br \/>\nand give their opinions. CRM software is very helpful in giving an<br \/>\nopportunity for business people to identify their customers with just<br \/>\nclicks on a button. Because the conversations and phone calls can be<br \/>\nrecorded easily, sales person who spoke to the customer, in the future<br \/>\ncan look back more easily on what has been done in the past. \n<span style=\"text-decoration: underline;\">CRM<\/span><br \/>\nsoftware is basically designed to manage everything so that all<br \/>\ncustomer information can be easily recorded. <span\n style=\"text-decoration: underline;\">CRM<\/span><br \/>\nsoftware can also be used to store information on sales and other<br \/>\nindividuals because they are also important for business. A company can<br \/>\nstill be the leader and keep their&nbsp; happy customer using CRM<br \/>\nsoftware to keep monitoring customers, marketers and their sales<br \/>\nperson. \n<span\n style=\"font-weight: bold;\">SugarCRM<\/span><br \/>\nis <span style=\"text-decoration: underline;\">CRM<\/span><br \/>\nsoftware that has full functionality for company to accommodate the<br \/>\nneeds of Customer Relationship Management (CRM). SugarCRM&#8217;s<br \/>\nfunctionalities include: account management, contact management,<br \/>\nreporting (optional), case management, activities management, etc.<br \/>\nSugarCRM&#8217;s Ability, flexibility and reliability can also be seen from<br \/>\nthe various awards achieved, some of them: 2009 CODiE Awards, ISM Top<br \/>\n15 SMB CRM Award, <span style=\"text-decoration: underline;\">Stevie<br \/>\nAwards for Sales &amp; Customer Service<\/span>, Stevie Awards<br \/>\nfor Sales &amp; <span style=\"text-decoration: underline;\">Customer<br \/>\nService. <\/span>\nReference: http:\/\/www.bagooes.com\/crmsoftware\/72-crmsoftware.html\n","protected":false},"excerpt":{"rendered":"<p>There is a common misconception that CRM software is an application that simply recording customer names, other personal data, and phone numbers. This assumption is not correct. CRM software has more benefits than just to store contacts and remember people&#8217;s names and numbers only. Customer names, phone and fax numbers, email addresses and home addresses [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":15703,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9206],"tags":[],"class_list":["post-12248","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm"],"featured_image_src":{"landsacpe":["https:\/\/www.softbless.com\/wp-content\/uploads\/2022\/02\/featured-image-1140x445.jpg",1140,445,true],"list":["https:\/\/www.softbless.com\/wp-content\/uploads\/2022\/02\/featured-image-463x348.jpg",463,348,true],"medium":["https:\/\/www.softbless.com\/wp-content\/uploads\/2022\/02\/featured-image-300x157.jpg",300,157,true],"full":["https:\/\/www.softbless.com\/wp-content\/uploads\/2022\/02\/featured-image.jpg",1200,628,false]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CRM (Customer Relationship Management) Software | Softbless.com<\/title>\n<meta name=\"description\" content=\"SugarCRM is CRM software that has full functionality for company to accommodate the needs of Customer Relationship Management (CRM). 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