{"id":12238,"date":"2022-10-26T23:03:33","date_gmt":"2022-10-26T23:03:33","guid":{"rendered":"https:\/\/www.softbless.com\/sugarcrm-powerful-customer-relationship-management-system\/"},"modified":"2025-07-17T01:32:02","modified_gmt":"2025-07-16T18:32:02","slug":"sugarcrm-powerful-customer-relationship-management-system","status":"publish","type":"post","link":"https:\/\/www.softbless.com\/en\/sugarcrm-powerful-customer-relationship-management-system","title":{"rendered":"SugarCRM &#8211; Powerful Customer Relationship Management System (EN)"},"content":{"rendered":"<span\n style=\"font-weight: bold;\">Customer Relationship Management<br \/>\n(CRM)<\/span> bukan hanya sebuah konsep atau&nbsp;<br \/>\nsistem, melainkan strategi bisnis dengan tujuan untuk<br \/>\nmemahami,&nbsp; mengantisipasi dan mengelola kebutuhan dari<br \/>\norganisasi dan pelanggan&nbsp; yang potensial. Secara ilmiah telah<br \/>\ndibuktikan bahwa cost untuk&nbsp; mengakusisi customer\/klien baru<br \/>\njauh lebih besar dibandingkan <span\n style=\"text-decoration: underline;\">cost<\/span><br \/>\nuntuk&nbsp; mempertahankan <span\n style=\"text-decoration: underline;\">customer\/klien<\/span><br \/>\nyang sudah ada. Di sinilah peran<span style=\"font-weight: bold;\"><br \/>\nCRM&nbsp; <\/span>sangat<br \/>\n<!--break--><br \/>\nmenentukan untuk membina hubungan bisnis dengan para  customer\/klien yang sudah ada maupun membangun hubungan bisnis dengan  customer\/klien yang baru.\n<span\n style=\"font-weight: bold;\">SugarCRM<\/span><br \/>\n, yang merupakan solusi CRM berbasis open source yang terbaik  di kelasnya, telah mengakomodasi semua kebutuhan dalam membangun dan  membina hubungan bisnis yang dimiliki perusahaan.\n<div>Why CRM?<\/div>\n<div>\n<ul>\n<li>Cost untuk akuisisi customer baru &gt;&gt; Cost mempertahankan  customer yang ada<\/li>\n<li>CRM membantu mengidentifikasi dan membuat perusahaan fokus pada  customers yang profitable<\/li>\n<li>Memberikan loyalitas pada customer melalui better customer  service (berdasarkan riset, customer satisfaction meningkat 22% &nbsp;setelah  pemakaian CRM)<\/li>\n<li>Meningkatkan sales &nbsp;dengan mengidentifikasi kebutuhan baru<\/li>\n<li>Dengan adanya data customer yang terdistribusi dan di-share  produktivitas karyawan meningkat sebanyak 17%<\/li>\n<\/ul>\n<div>Why SugarCRM?<\/div>\n<div>\n<ul>\n<li>SugarCRM memenangkan : Product of the year (CIS Magazine &#8211;  2008), dan Best Open Source CRM Solution Award (Infoworld &#8211; 2007 dan  2008)<\/li>\n<li>Dipakai di 1,200+ perusahaan di 30 negara dengan 100,000+ end  user<\/li>\n<li>User Friendly and Flexible<\/li>\n<li>Total Ownership Cost yang Rendah di kelasnya<\/li>\n<\/ul>\n<div>&nbsp;<\/div>\n<\/div>\n<div>&nbsp;<\/div>\n<div>&nbsp;<\/div>\n<\/div>\n&nbsp;\n","protected":false},"excerpt":{"rendered":"<p>Customer Relationship Management (CRM) bukan hanya sebuah konsep atau&nbsp; sistem, melainkan strategi bisnis dengan tujuan untuk memahami,&nbsp; mengantisipasi dan mengelola kebutuhan dari organisasi dan pelanggan&nbsp; yang potensial. Secara ilmiah telah dibuktikan bahwa cost untuk&nbsp; mengakusisi customer\/klien baru jauh lebih besar dibandingkan cost untuk&nbsp; mempertahankan customer\/klien yang sudah ada. Di sinilah peran CRM&nbsp; sangat menentukan untuk [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":15703,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9206],"tags":[],"class_list":["post-12238","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm"],"featured_image_src":{"landsacpe":["https:\/\/www.softbless.com\/wp-content\/uploads\/2022\/02\/featured-image-1140x445.jpg",1140,445,true],"list":["https:\/\/www.softbless.com\/wp-content\/uploads\/2022\/02\/featured-image-463x348.jpg",463,348,true],"medium":["https:\/\/www.softbless.com\/wp-content\/uploads\/2022\/02\/featured-image-300x157.jpg",300,157,true],"full":["https:\/\/www.softbless.com\/wp-content\/uploads\/2022\/02\/featured-image.jpg",1200,628,false]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SugarCRM - 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