Softbless team are very responsive during our project. Sincere and professional service in providing solution are the kind of service that we get from Softbless team.

Amang Nurpraneko, CAPM, Project Manager - PT Indo Tambangraya Megah Tbk

Softbless are very cooperative and always respond quickly to our queries. They definitely understands our requirements and managed to effectively deliver the required solutions.

Dewi Adi A, Product Manager - 3M Indonesia

Commitment to provide the best service quality is the distinct characteristic of Softbless. Their team have good combination of both technical and interpersonal skills.

Hery Atmadja, President Director - Infinity Solution


To become the leading open source solutions provider and to provide the clients most valued services.

Mission and Values

  • Focus to our customers, and build long term relationship
  • Work as a team with our customers
  • Provide most reliable service support
  • Dedication to on time delivery
  • Employees are our most important asset
  • Open communication among all employees


Customer Relationship Management (CRM) bukan hanya sebuah konsep atau sistem, melainkan strategi bisnis dengan tujuan untuk memahami, mengantisipasi dan mengelola kebutuhan dari organisasi dan pelanggan yang potensial. Secara ilmiah telah dibuktikan bahwa cost untuk mengakusisi customer/klien baru jauh lebih besar dibandingkan cost untuk mempertahankan customer/klien yang sudah ada. Di sinilah peran CRM sangat menentukan untuk membina hubungan bisnis dengan para customer/klien yang sudah ada maupun membangun hubungan bisnis dengan customer/klien yang baru.
SugarCRM, yang merupakan solusi CRM berbasis open source yang terbaik di kelasnya, telah mengakomodasi semua kebutuhan dalam membangun dan membina hubungan bisnis yang dimiliki perusahaan.

Why CRM?
 Cost untuk akuisisi customer baru >> Cost mempertahankan customer yang ada
 CRM membantu mengidentifikasi dan membuat perusahaan fokus pada customers yang profitable
• Memberikan loyalitas pada customer melalui better customer service (berdasarkan riset, customer satisfaction meningkat 22% setelah pemakaian CRM)
• Meningkatkan sales dengan mengidentifikasi kebutuhan baru
• Dengan adanya data customer yang terdistribusi dan di-share produktivitas karyawan meningkat sebanyak 17%

Why SugarCRM?
 SugarCRM memenangkan : Product of the year (CIS Magazine - 2008), dan Best Open Source CRM Solution Award (Infoworld - 2007 dan 2008)
• Dipakai di 1,200+ perusahaan di 30 negara dengan 100,000+ end user
• User Friendly and Flexible
• Total Ownership Cost yang Rendah
• No Vendor Lock In - Keterbukaan source code
• Development sistem yang lebih cepat

Fitur SugarCRM

Marketing Automation:
 Campaign Wizard
 Email Marketing
 Lead Management

Sales Force Automation:
• Opportunity Management
• Contact Management
• Account Management

Customer Support:
• Case Management
• Inbound Email
• Bug Tracking

• Email Client
• Calendar/Activity Management
• Document

 Layout Editor
• Custom Fields
• Module Builder
• Module Loader
• Dashlets

About Softbless

We are the expert for Alfresco and Liferay implementation, including training, support, configuratino and customization. We have national and multi national scaled clients.

SoftblessMail Subscribe

Register your email to get latest update from us.


PT Softbless Solutions
Perkantoran Mitra Matraman
Blok A2 No 11
Jl. Matraman Raya No 148
Jakarta, 13150

Phone : (+62 21) 85918058-59
Fax : (+62 21) 85918059
Email : info@softbless.com

Softbless - Indonesia Service Provider - Document Management, Enterprise Portal, ECM : Liferay, Alfresco
Disclaimer | Privacy Policy | © Copyright 2010-2012 PT Softbless Solutions. All rights reserved.