Softbless team are very responsive during our project. Sincere and professional service in providing solution are the kind of service that we get from Softbless team.

Amang Nurpraneko, CAPM, Project Manager - PT Indo Tambangraya Megah Tbk

Softbless are very cooperative and always respond quickly to our queries. They definitely understands our requirements and managed to effectively deliver the required solutions.

Dewi Adi A, Product Manager - 3M Indonesia

Commitment to provide the best service quality is the distinct characteristic of Softbless. Their team have good combination of both technical and interpersonal skills.

Hery Atmadja, President Director - Infinity Solution


To become the leading open source solutions provider and to provide the clients most valued services.

Mission and Values

  • Focus to our customers, and build long term relationship
  • Work as a team with our customers
  • Provide most reliable service support
  • Dedication to on time delivery
  • Employees are our most important asset
  • Open communication among all employees


Customer Relationship Management (CRM) is not just a concept or system, but rather a business strategy with the aim to understand, anticipate and manage the needs of the organizations and potential customers. Has been scientifically proven that the cost to acquire new customers/clients is much greater than the cost to maintain the existing customers/clients. This is where the role ofCRM is determined to maintain the business relationship with the customer/existing clients and build business relationships with new customers/clients.

SugarCRM, which is based on open source CRM solution is best in its class, could accommodate all the needs in building and maintaining the company's business relationships.

Why CRM?
• Cost to acquire a new customer>> Cost to maintain the existing customer
 CRM helps companies identify and focus on profitable customers
• Provide customer loyalty through better customer service (based on research, customer satisfaction increased by 22% after the use of CRM)
• Increase sales by identifying new needs
• With the customer data distributed and shared in the productivity of employees increased by 17%

Why SugarCRM?
 SugarCRM win: Product of the year (CIS Magazine - 2008), and Best Open Source CRM Solution Award (Infoworld - 2007 and 2008)
• Used at 1.200 + companies in 30 countries with 100 000 + end users
• User Friendly and Flexible
• Total Ownership Cost of Low
• No Vendor Lock In - Disclosure of source code
• Development system faster

SugarCRM Features

Marketing Automation:
 Campaign Wizard
• Email Marketing
• Lead Management

Sales Force Automation:
• Opportunity Management
• Contact Management
• Account Management

Customer Support:
 Case Management
• Inbound Email
• Bug Tracking

 Email Client
• Calendar / Activity Management
• Document

 Layout Editor
• Custom Fields
• Module Builder
• Module Loader
• Dashlets

About Softbless

We are the expert for Alfresco and Liferay implementation, including training, support, configuratino and customization. We have national and multi national scaled clients.

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PT Softbless Solutions
Perkantoran Mitra Matraman
Blok A2 No 11
Jl. Matraman Raya No 148
Jakarta, 13150

Phone : (+62 21) 85918058-59
Fax : (+62 21) 85918059
Email : info@softbless.com

Softbless - Indonesia Service Provider - Document Management, Enterprise Portal, ECM : Liferay, Alfresco
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